USA
FAQs
Ordering Questions
No. Once your order is placed and paid, it is immediately forwarded to our independent third-party fulfillment warehouses. They do not allow any modifications, cancellations, or refunds once the order is in their system.
Important: Please triple-check all order details (brand, model, quantities, sizes, colors, warehouse selection, shipping address) before completing your purchase.
No. There are no minimum order requirements, and you get access to our bulk pricing regardless of order size.
No. You can mix sizes and colors and still receive bulk pricing. Our wholesale pricing is available to everyone—whether you order one item or one thousand.
Yes. You can select from Toronto, Calgary, or Vancouver warehouses. We recommend choosing the nearest warehouse to you for fastest delivery and to avoid splitting orders across multiple warehouses (which increases shipping costs).
We accept Visa, MasterCard, Amex, and PayPal. We do not accept purchase orders. Payment is charged in full at checkout.
No. Our warehouses are not open to the public.
No. Our warehouses are not open to the public.
Warehouse & Shipping Questions
- Toronto, Ontario
- Calgary, Alberta
- Vancouver, British Columbia
| Warehouse | Cut-Off Time |
|---|---|
| Toronto | 4:45pm EST |
| Calgary | 3:45pm MST |
| Vancouver | 4:45pm PST |
Orders placed after cut-off times ship the following business day. Warehouses operate Monday-Friday only.
We use Purolator and UPS (ground shipping) only. We never use Canada Post because it is slow and unreliable.
Yes. We will provide tracking numbers once your order has been shipped.
90% of orders are delivered the next business day if ordered before the local warehouse cutoff time (within the same province).
From Toronto Warehouse:
- ON, QC, NB: 1-2 business days
- MB, SK, NS, NL, PE: 2-4 business days
- AB, BC: 3-5 business days
From Calgary Warehouse:
- AB, BC: 1-2 business days
- ON, QC, NB, MB, SK: 2-5 business days
- NS, NL, PE: 4-6 business days
From Vancouver Warehouse:
- BC, AB: 1-2 business days
- ON, QC, NB, MB, SK: 3-5 business days
- NS, NL, PE: 5-6 business days
We ship to all provinces except Yukon, Nunavut, and Northwest Territories due to extreme shipping costs and unreliable service.
Tracking & Delivery Questions
If your order recently shipped, the tracking number may not show information yet because the package hasn't been scanned by the driver. Tracking information typically populates once the driver scans the package during end-of-day pickup.
Purolator:
- Phone: 1-888-744-7123
- Tracking: https://www.purolator.com/en
- Chat: Available on Purolator website (recommended for faster service)
UPS:
- Phone: 1-800-742-5877
- Tracking: https://www.ups.com/track?loc=en_CA
- Chat: Available on UPS website
- Check around your delivery location (drivers may place packages in unusual spots)
- If in an apartment, check with your property manager
- Review tracking for signature - if not yours, delivery was incorrect
- Contact Purolator or UPS immediately via phone or chat
Carriers usually attempt delivery twice (not guaranteed). If no second attempt is made, your package will be held for 5 days at the nearest pickup location.
Important: If you don't pick up within 5 days, the package will be returned to our warehouse. You will be charged return shipping costs and a 25% restocking fee will be applied.
We cannot change the address after an order is placed. Contact Purolator or UPS immediately upon receiving your tracking number(s) to request an address correction.
Product Questions
Fabric thickness is measured in ounces (oz.). Both US and Canadian oz. numbers are provided on product pages - always refer to the Canadian oz. numbers. Higher oz. numbers indicate thicker fabric.
Actual colors may vary depending on your monitor. Color variations are normal and should be expected. All product images and descriptions are provided by the respective brands.
Actual colors may vary depending on your monitor. Color variations are normal and should be expected. All product images and descriptions are provided by the respective brands.
Order Issues
Before filing a claim:
- Check if your order was shipped from multiple warehouses (multiple packages)
- Check email for all shipment notifications (including spam/junk folder)
- Verify all packages have been delivered
- Ask anyone in your organization who had access to the package
If items are still missing, email shopblankapparel@gmail.com within 3 business days of delivery with your order details.
Warning: Repeat missing item claims may result in automatic refusal and blocking of future orders by the fulfillment warehouse.
Email shopblankapparel@gmail.com with your order number, description of the error, and a clear photo showing the incorrect item and clothing tag. We will provide a prepaid return label and ship the correct item once we receive the return. No cost to you.
You have 3 days from receiving your order to report defects. Email shopblankapparel@gmail.com with your order number, item details, and one photo showing both the defect and the clothing tag. Exchanges are processed directly through the brand and typically take 1-2 business days for approval.
Customer Service
No. We do not offer live customer service support. This allows us to keep our prices low. Email shopblankapparel@gmail.com and we will respond within 24-48 hours.
We assist with order-related issues we caused (wrong items, defective items, missing items, return authorizations). We cannot help with Purolator/UPS delivery issues - you must contact them directly.